Useful Tips

  • Think about storage. Do you have a big enough space near a plug socket so it can charge? Is it secure? Scooter storage sheds are available to buy if you have the outdoor space.
  • Decide what Class scooter you require. If you will mainly be making short local journeys on the pavements or want to take your scooter in the car or on public transport a portable Class 2 may be the best option. If you want something larger with the option of driving on the roads then you will need a Class 3 scooter.
  • Take into account your personal needs. You may need extra legroom or a specific kind of seat. Pay attention to the weight restrictions. If you suffer with your back you may want to make sure the suspension is good.
  • Consider how many wheels you’d like and what type. Scooters with 3 wheels may be easier to handle, especially in smaller spaces, whilst some people prefer the extra stability of 4 wheels. Solid tyres or pneumatic? Pneumatic tyres will offer more suspension, giving a smoother ride but as with any air-filled tyres, are at risk of puncture.
  • Think about where you’ll be using the Scooter. If indoors, check the measurements against the size of the doors. When outside, will it mainly be pavements or do you need something for all terrains?
  • How far do you want to go? Check the range of the scooter covers any distances you regularly want to travel. Be aware that many factors can affect your scooters range including hills, your weight and the age of the battery.
  • Practice in a safe area. Make sure you have had enough practice and feel confident on your scooter before you go out alone.
  • Although not a legal requirement,  is highly recommended. Our policies start from only £89 and cover includes theft, accidental damage and public liability. We also offer Breakdown cover which includes, flat batteries and punctures for complete peace of mind when you’re out and about.

Lead Acid Batteries need to be charged for a minimum of eight hours and a maximum of twelve hours after each use.

Lithium Batteries – Please see manufacturer’s instructions as these can vary.

Common issues

  1. Scooter in Neutral – Please check that the scooter is not in push mode. If it is it is in neutral and needs putting back into drive. After you have put the scooter in drive, turn the machine off and back on again for it to work.
  2. Reset Switch Popped Out – Please check the reset switch located on either the battery box or under the seat. Press the switch and then try to turn your machine on.
  3. Machine gone to Sleep – most scooters/powerchairs have a sleep mode. If you have not used your machine for several minutes (whilst switched on) and it won’t go, it may be in sleep mode. Just turn the machine off and on again and it should work.
  4. Electronic Magnetic Interference (EMI) – A mobile device or any other type of radio can cause EMI. Simply turn it off then on again to resolve the issue.

If you have tried all of the above and still cannot get your scooter/powerchair working and your machine is still under warranty, please email us at and we will be happy to assist you. If you machine is out of warranty, but you have purchased an extended warranty through a provider such as Mark Bates LTD, please contact them direct and they will arrange for an engineer to assist you.

Yes, but please ensure you cover the tiller head unit with a cover and avoid any deep puddles. Your scooter should be stored in a dry place.

You do not have to pay vehicle tax for any mobility scooter or powered wheelchair if it’s registered as a ‘class 3 invalid carriage’.

Check whether a vehicle is registered as an ‘invalid carriage’ by asking the seller when you buy it.